Unit 12 It Technical Support Assignment 1 Answer


Working with ThinkCentral

ThinkCentral hosts a wide range of Houghton Mifflin Harcourt’s elementary teaching and learning materials. You can access planning, instruction, and assessment resources across a range of media and subjects.

A single user name and password provides you access to digital planning, instruction, and assessment resources across a range of media and subject areas that your school has purchased, including teacher guides, student eBooks, assessments, and reports.

You have convenient access to preparation tools, including:

·         Lesson planning

·         Links to state-specific resources

·         Professional development

Getting Help in ThinkCentral

You can access a comprehensive help system from the Help button situated at the top right of each ThinkCentral page.

New! You can access additional help and support from the Houghton Mifflin Harcourt Technical Support’s website, ThinkCentral Resources (opens in a new window).

Things to Know

Registration Options

After registering, teachers need approval from the administrator for full access to ThinkCentral.

The district administrator can issue accounts to users, or teachers can register themselves. The district administrator makes this decision. When a teacher registers himself or herself, the administrator will be notified and will provide access to the resources.

If your district allows self-registration, take the following steps:

1. On the ThinkCentral Welcome page, click Self Registration

2. Follow the prompts to create a user account.

Technical Support

For online support, click Technical Support on the lower right of any ThinkCentral page.

For help when you are registering for a ThinkCentral account:

·         Students and parents can contact the teacher.

·         Teachers can contact the district or school administrator.

·         Administrators can contact HMH Technical Support as follows:

o    Email: techsupport@hmhco.com

o    Phone: 1-800-323-9239, Monday to Friday, 8:00 a.m.–11:00 p.m. EST.

Evaluation

·         If you have an evaluator account and are a returning user, click Evaluators Click Here.

·         If you want to evaluate a product and have been given an access code, click Evaluators Click Here, and follow the prompts to create an account.

·         If you do not have an access code and would like to evaluate resources on ThinkCentral, contact your local Sales Representative or call HMH Customer Support on 800-426-6577, Monday to Friday, 8:00 a.m.–8:00 p.m. CST.

Contact Us

If you need further assistance:

·         On the lower right of any ThinkCentral page, click Contact Us, which opens the Houghton Mifflin and Harcourt Customer Care Online Service Center (opens in a new page).

·         At the end of the Houghton Mifflin Harcourt homepage, under NEED HELP? click CONTACT US, and select the link for the option you want.

Privacy Policy and Terms of Use

For information on Houghton Mifflin Harcourt’s Privacy Policy (opens in a new page) and Terms of Use (opens in a new page), you can click the links on the lower right of any ThinkCentral page.

ThinkCentral’s System Requirements

For the minimum system requirements needed to optimize your ThinkCentral experience, please see ThinkCentral’s System Requirements (opens in a new window).

Allowing Pop-Up Windows

Depending on who manages your IT system, you can turn your browser’s pop-up blocker off.

If your browser’s pop-up blocker continues to interrupt your ThinkCentral experience, then speak to your local IT systems administrator.

To enjoy the full ThinkCentral experience, pop-ups must be enabled in your Internet browser. Browser settings will vary product to product, but to enable pop-ups for ThinkCentral using Internet Explorer for PC:

1.     Open your browser and go to www.thinkcentral.com (opens in a new window).

2.     Click on your browser’s Tools > Pop-up Blockers > Pop-up Blocker Settings.

3.     On the Pop-Up Blocker Settings dialog, type the address (for example, www.thinkcentral.com), and then click Add.

Internet Explorer’s Pop-up Blocker Settings

Logging In

You can check Remember My Organization to make subsequent logins easier.

You should have already received your user name and password from your administrator.

To access your ThinkCentral account:

1.     On the Welcome page, select your State, District, and School.

·         To have your browser remember these details, select the Remember my information checkbox.

2.     Enter your User Name and Password.

·         If you cannot remember your User Name, click Forgot User Name.

·         If you cannot remember your Password, click Forgot Password.

3.     Click Log In.

Logging in for the First Time

When you log in for the first time, you will be asked to answer three identification questions. This is to assist you if you ever lose your password.

It is a good idea, after you log in, to change your password. (See Managing Your Account).

Logging in During Promotion and Undo Promotion

If you try to log into ThinkCentral during a promotion or undo promotion process, the following message will appear: “Account maintenance scheduled by your ThinkCentral Administrator is currently taking place.  You cannot logon until this activity has completed. Please try again later.”

Wait until the process ends, and then log in.

Using the Navigation Panels

To return to the homepage from any page on ThinkCentral, on the upper right, click Home.

Click or hover over a navigation button to view a panel showing available task areas, and click any task to open it.

The navigation buttons, panels, and task areas

Moving Around

In general, throughout ThinkCentral:

·         To return to a previous page without saving your changes, click Back.

·         To exit a page without saving any of your changes, click Cancel.

Using Forms

Most pages on ThinkCentral act like forms that you can interact with.

You can activate or modify ThinkCentral’s features using a range of inputs and controls.

Feature

Action

Select one or more items. Press Ctrl or Apple to select more than one item.

Add a single item, or a selection of items to your list.

  • To select two or more contiguous items, press and hold the Shift key and then click the items.

  • To select two or more non-contiguous items, press and hold the Ctrl or Apple key and then click the items.

Add all of the items to your list.

Remove an item, or a selection of items from your list.

Remove all items from your list.

Click the Calendar button  to select a date, or type the date into the box.

 

Clear, or reset part of a form such as a filter.

Cancel your unsaved changes.

Save your changes.

Return to a previously completed form in a process to review it or to make changes.

Move to the next form in a process.

Expand a section, or list.

Collapse a section, or list.

Indicates that a field is must be completed.

Enabled and Disabled Features

Some parts of forms may not be editable or required. These will be disabled, indicated by a grayed out button or feature. This is also the case in sequential steps of a process, where a previous step needs to be completed.

Enabled

Disabled

 

 

Scroll Through Long Tables

The results on some tables may be listed across pages. Use the results page navigator to go back or forward, or enter a page number.

Button

Action

View the first page.

View the previous page.

Type a page number and press Enter.

View the next page.

View the last page.

Click a page number.

Click a column heading to filter certain tables.

 

 

Using ThinkCentral as a Student

You will need to provide students with their usernames and passwords so they can log in to ThinkCentral. (The student login process is very similar to the teacher login process.)

After logging in, students will reach their homepage, where they can open Things to Do, My Library, or My Scores.

The Student Homepage

Things to Do

Things to Do is a list of tests and other work you’ve assigned to the student. The next assignment due appears at the top of the list. The student can filter the list using Show.

The student clicks Done to mark assignments other than tests as complete. (When a student completes a test in the online assessment system, ThinkCentral marks the test as complete and moves it off the student’s Things to Do list.)

When the student clicks Old Assignments, the Start column shows the dates old assignments began. The student can sort old assignments by grade.

Things to Do

My Library

In My Library, the student sees available ThinkCentral resources, such as books, movies, sound files, worksheets, and more. The resources display as labeled icons, which the student can click to open.

Resources are grouped by subject. The student can filter the resources by clicking a subject in the panel on the left.

You can control the resources available to students using the Add Class and Edit Class functions.

Search Library

If the student can’t find a resource by browsing My Library, he or she can use Search Library.

1.     The student clicks Search Library.

2.     On the Search Library page, the student selects a subject from the drop-down menu. The student can also type a word or phrase in the Text Search box. The student then clicks Find.

3.     A list of search results will appear. The student can click any item to open it.

My Library

Search Library

My Scores

When the student clicks My Scores he or she sees a list of completed tests or activities and their scores.

Clicking any test or activity on the list opens the Results page, which displays the name of the test or activity, the date it was taken, the question type(s), and the points received. If you provide permission, the student can also see the test questions and answers by expanding them using the Expand button.

My Scores

Results

 

Managing Your Account

To access your account and make changes, click Account on the ThinkCentral homepage. From your Account page, you can change your password, find your ThinkCentral administrator, and update your products.

Update Your Account

1.     To update your account, do one of the following:

·         On the homepage, click Account.

·         On the Account panel, click Update Account Information.

2.     Update or complete your details as necessary.

Update Account Information

Change Your Password

You can change your password but you cannot change your username.

NEW! Passwords must have between 5 and 32 characters, contain no spaces, and have at least one each of:

·         An upper-case character (A-Z)

·         A lower-case character (a-z)

·         A number (0-9)

·         A special character (!@#$%^&*()_-+={}[]|\:;"'/?<>,.)

You can set up to three password hints that you can use if you forget your password.

When asked for a password hint, your answer must match the word you used.

1.     To change your password, do one of the following:

·         On the homepage, click Account.

·         On the Account panel, click Update Account Information.

2.     Change your password.

·         To set up your Password hints, select a question, and then type a memorable answer.

3.     Save your changes.

Find Your ThinkCentral Administrator

You can view a list of the administrators associated with your school and district.

To apply for an administrator account, click the Apply for Administrator Access link.

1.     To view a list of your administrators, do one of the following:

·         On the homepage, click Account.

·         On the Account panel, click Update Account Information.

2.     Click View Administrators.

Managing Your Notifications

You can manage where, and how often ThinkCentral sends you email notifications such as assessment notifications and activity summaries from the Account Settings page.

To update your notification settings:

1.     On the Account panel, click Account Settings.

2.     On the Account Settings page, you can:

·         Choose to which email address ThinkCentral sends your notifications.

·         Choose to receive, or not to receive assessment notifications when your students complete their assessments.

·         Choose to receive, or not to receive periodic summary emails summarizing the assignment activities of your classes.

Account Settings

 


Update Your Products

The Update My Products page displays the products ordered by your school or district.

1.     To update your products, do one of the following:

·         On the homepage, click Account.

·         On the Account panel, click Update My Products.

2.     On the Update My Products page, to search for products to update:

·         On the Grade list, check the boxes next to all the grades you want to search.

·         Select a Subject.

·         Select a Language (optional).

3.     Click Find. Products that match your search criteria are displayed in a table.

Update My Products

Update Your Product List

You can select products to search, view, edit, or assign.

You must save your changes on each page.

You can click the page numbers to go to a specific page, or you can filter products by column heading.

1.     On the Available & Selected Products list, select or clear checkboxes as required.

2.     Click Save to update the product list before going to another page.

Update My Products

 

Managing Student Accounts, Classes, and Groups

You can set up and manage student user accounts or classes individually, or you can import multiple user accounts and classes using a comma-separated values (CSV) file.

You can create, name, and manage groups quickly to assign assignments to specific students in your classes.

Student Accounts

Administrators set permissions for setting up student accounts. Before you set up student accounts, ensure that your administrator has not already created them.

Find and Manage Student Accounts

On the Edit User page, to see the class roster a student belongs to, click Class Information.

1.     To find, view, or edit student user account details for your school, on the Classes & Students panel, in the Users area, click Manage.

2.     On the Manage User Accounts page, do one of the following to find student accounts to manage:

·         Enter a first name and/or last name.

·         Enter a username.

3.     Click Find.

4.     Click on the username of the student account you want to view or edit.

5.     On the Edit User page, make your changes, and then click Save.

Manage User Accounts

Add a Student Account

To add multiple student accounts see Import Multiple Accounts and/or Classes.

Usernames must have between 5 and 32 characters. They can consist of letters and numbers. They cannot have spaces or special characters.

New! Passwords must have between 5 and 32 characters, contain no spaces, and have at least one each of:

·         An upper-case character (A-Z)

·         A lower-case character (a-z)

·         A number (0-9)

·         A special character (!@#$%^&*()_-+={}[]|\:;"'/?<>,.)

Student IDs are optional and can contain up to eight characters, which can be letters or numbers.

1.     On the Classes & Students panel, in the Users area, click Add.

2.     On the Add User page, enter the student’s details.

3.     Enter a unique Username and Password.

4.     Add No Child Left Behind (NCLB) data if required.

5.     Click Add.

Add User

 

Classes

You can create and manage classes, assign students to them, and define a library of available resources.

Manage a Class

You can sort the list of classes on the Manage Classes page by clicking the column headings.

1.     On the Classes & Students panel, in the Class area, click Manage.

2.     On the Manage Classes page, select a class, and then choose from these options:

Action

Outcome

View Class Roster

To see who is in a class, select a class name, and then click View Class Roster.

Edit Class

To edit a class, either:

·         Click a class name, or

·   Select a class name, and then click Edit Class. (See Edit a Class).

Add Class

Add a new class. (See Add a Class).

Manage Classes

Understanding the Class Status

The status of a class denotes whether it can or cannot accept new students or assignments.

Class Status

Outcome

Active

Teachers and students can access and use an active class. Teachers or administrators can make it inactive.

Inactive

Teachers and students cannot access or use an inactive class. Only administrators can restore it to active status.

Archived

An archived class has been moved to this status through the grade-to-grade promotion process. Archived classes cannot be reinstated for use.

Add a Class

To add multiple classes see Import Multiple Accounts and/or Classes.

New! In the Class Name and Period fields use up to 25 characters including letters, numbers, periods, underscores, spaces, or hyphens.

You can filter the library by Language.

1.     To open the Add Class page, do one of the following:

·         On the Classes & Students panel, in the Class area, click Add.

·         On the Manage Classes page, click Add Class.

2.     On the Add Class page, define the class details.

3.     To define the library available to the class, select or clear the checkboxes next to the product titles.

4.     Do one of the following:

·         To keep your changes without creating a student roster, click Save.

·         To create and assign a roster of students to the class, click Assign Students.

Add Class

Assign Students to a Class

If you previously saved a class without creating a class roster, see Edit a Class.

To return to and edit the Add Class page, click Edit Class, which will erase any unsaved changes you have made during this step.

1.     On the Add Class page, enter details of a class and library, and then click Assign Students.

2.     To assign students to the class, select from the names on the Students list and click Add.

·         To select two or more contiguous names, press and hold the Shift key and then click the names.

·         To select two or more non-contiguous names, press and hold the Ctrl or Apple key and then click the names.

·         To move all the names on the left to the Class Roster, and then click Add All.

3.     To filter the Students list by grade:

·         Select a grade from the Select Students from Grade list.

·         Click Find. The names of the available students belonging to the selected grade are displayed on the left.

4.     To save the new class roster, click Done.

Assign Students to Class

Edit a Class

New! In the Class Name and Period fields use up to 25 characters including letters, numbers, periods, underscores, spaces, or hyphens.

You can filter the library by Language.

1.     On the Classes & Students panel, in the Class area, click Manage.

2.     On the Manage Classes page, select a class to edit, and then click Edit Class.

3.     On the Edit Class page, you can redefine the class.

4.     To redefine the library, select or clear your chosen product titles in the library.

5.     Do one of the following:

·         To keep your changes without creating a student roster, click Save.

·         To create and assign a roster of students to the class, click Assign Students.

Edit Class

 

Edit the Class Roster

Editing the Find Students settings changes the class roster fully.

To return to and edit the Edit Class page, click Edit Class, which will erase any unsaved changes you have made during this step.

1.     On the Edit Class page, ensure one or more library items have been selected, and then click Assign Students.

2.     Select the name(s) you want to assign to, or remove from the Class Roster and click Add or Remove.

·         To select two or more contiguous names, press and hold the Shift key and then click the names.

·         To select two or more non-contiguous names, press and hold the Ctrl or Apple key and then click the names.

·         To assign all the students to the Class Roster, click Add All.

·         To remove all the students from the class, click Remove All.

3.     To filter the Students list by grade:

·         Select a grade from the Select Students from Grade list.

·         Click Find. The names of the available students belonging to the selected grade are displayed on the left.

4.     To save your changes, click Done.

Assign Students to Class

Groups

You can create, name, and manage groups quickly to assign assignments to specific students in your classes.

Find and Manage a Group

On the Groups Summary page, you use the Class and Student filters to filter groups.

·         For help on adding a group, see Add a Group.

·         For help on editing a group, see Edit a Group.

1.     On the Classes & Students panel, in the Group area, click Manage.

2.     You can do the following:

·         To edit or to delete a group, click its name.

·         To add a new group, click Add Group.

Groups Summary

Add a group

Before you can add a group, you must assign students to a class.

If you click Add a class, you will lose any unsaved changes.

1.     To add a group, do one of the following:

From

Instructions

Navigation panel

On the Classes & Students panel, in the Group area, click Add.

Groups Summary page

1.  On the Classes & Students panel, in the Group area, click Manage.

2.  On the Groups Summary page, click Add Group.

Edit Class page

1.  On the Classes & Students panel, in the Class area, click Manage.

2.  On the Manage Classes page, select a class, and then click Edit Class.

3.  On the Edit Class page, click Add Group.

2.     On the Add a Group page, select the class to which you want to add a group.

3.     Type a unique group Name, select a Subject in which the group is to work, and then select a group Level.

4.     Select the name(s) you want to assign to the Group Members list and click Add.

·         To select two or more contiguous names, press and hold the Shift key and then click the names.

·         To select two or more non-contiguous names, press and hold the Ctrl or Apple key and then click the names.

·         To assign all the students to the Group Members list, click Add All.

5.     Click Save.

Add a group

Edit a Group

You must assign students to a class before you can add or edit a group.

You can add a class but any unsaved changes will be lost and you will need to return to the Add a Group page again later.

1.     On the Classes and Students panel, in the Group area, click Manage.

2.     On the Groups Summary page, click the group's name in the Groups table.

3.     On the Edit a Group page, make your changes to the group name, subject, and level.

4.     Select the name(s) you want to assign to, or remove from the Group Members list and click Add or Remove.

·         To select two or more contiguous names, press and hold the Shift key and then click the names.

·         To select two or more non-contiguous names, press and hold the Ctrl or Apple key and then click the names.

·         To assign all the students to the Group Members list, click Add All.

·         To remove all the students from the group, click Remove All.

5.     Click Save.

Edit a Group

Import Multiple Accountsand/or Classes

If you have any difficulties creating a CSV file and uploading it, you can use our ThinkCentral Import Center (opens in a new window).

Import Users gives you the ability to import a large number of teacher accounts, student accounts and classes, eliminating the need to create them one at a time.

Importing Records

Before importing records, verify with your district or school administrator that you are authorized to import records to ThinkCentral.

Records are imported by using a spreadsheet saved as a comma separated values (CSV) file.

You can use the same file to import user accounts and class records.

You can import up to 50,000 rows at one time.

1.     Create your spreadsheet and save as it a CSV file. (See Import File Format).

2.     On the Classes & Students panel, click Import.

3.     On the Import page, click Browse or Choose File.

4.     Go to the folder where you saved your CSV file and select it.

5.     Click Open or Choose.

6.     Click Start Import.

Import

Import Permissions

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